At OneHydraulics, we aim for 100% customer satisfaction on every order. If you are not completely satisfied with your order, please contact us right away so we can make it right.
Items purchased on onehydraulics.com with inventory from our Houston location can be returned within 30 days from the date it was shipped. Items purchased that come from our manufacturer's stock may be subject to restocking fees as determined by our manufacturers. Before returning any products, please verify with OneHydraulics if a restock fee is required for the product return.
Any item custom manufactured for a customer’s application, including winches and other made-to-order products, may be non-cancellable and non-returnable. OneHydraulics will not accept returns on those items for any reason. If you may need to return a product you are ordering, please verify if it may be returned prior to ordering.
All items must be returned in NEW condition, in the original packaging. We will not accept items that have been used or purchased from another company. All returns are subject to a restocking fee and shipping fees are non-refundable. If a return is required as a result of an error made by OneHydraulics (e.g., shipping an incorrect item, etc.), the abovementioned fees may not apply. Please contact your sales person or email email@example.com so we can fix any errors relating to your order immediately.
Please see our Terms and Conditions relating to warranty claims. Prior to shipping an item back to OneHydraulics, you must first obtain a Return Goods Authorization (RGA) form and number. All returns must be shipped prepaid, with the RGA number clearly marked on the outside of the shipping carton. All items must be packaged properly to prevent damage upon shipping back to OneHydraulics. Failure to do so may result in a rejection of the return. Following our inspection, you will be notified of the product’s disposition and charges, if any. Products returned for factory warranty issues must be accompanied by a report explaining the non-performance or failure of the returned part. Please contact OneHydraulics prior to shipping back any item relating to a warranty issue, as those items may need to ship back to the factory directly.
Any item labeled ‘Final Sale’ on the website is non-cancellable and non-returnable. Any item custom manufactured for a customer’s application is non-cancellable and non-returnable. OneHydraulics will not accept returns on those items for any reason.